![]() ![]() As you work through the menus, you’ll eventually come to the “ I’d like to request a refund” option. Whatever option you pick, Steam will then have another set of dialog prompts. (Don’t worry: Synthetik is actually great. Here’s an example from a game I’ve purchased recently: Some include “It’s not what I expected”, “Gameplay or technical issue”, “DLC or bonus content is missing”. Once selected, Steam will give you a series of options asking what your problem is. From there, you can pick the game/purchase you want to refund. ![]() If not, you can click on Games, Software, etc. or A Purchase. If the game you want to refund is one of the last four games played, it will appear in the options on the screen. Once you’re logged in via the browser, or you’re on the Steam Support page through the client, you’ll see a question: “What do you need help with?” Go to and login to your Steam account when prompted. You might have to grab your phone for a Steam Guard code here if you have 2-factor authentication enabled. You can also do this through the Steam client by selecting the Help button at the top of the Steam window, then selecting Steam Support, which will take you to the same page. ( See the most recent example.)īut to lodge a refund request, you need to go through Steam support first. Steam’s automatic refunds are available for any game that has been played less than 2 hours, or if you have owned the game for less than 14 days. This isn’t the full extent of what refunds you can get, of course: Australian Consumer Law provides strong protections for any games that don’t work as advertised, ensuring refunds if a game has a major faults that would have stopped you from buying the title if you’d known beforehand. How to get a refund on Steam Image: Valve And in those cases, if you’ve bought the game through Steam you’ll be able to exercise its automatic refunds policy. Still, there may be a case where a game doesn’t run quite as advertised. (In truth, Steam had implemented refunds before the case had ended, and the policy was likely an inevitability thanks to other territories, like the European Union’s Right of Withdrawal law.) Steam refunds are a big deal in Australia, primarily because we like to think our corporate regulators were hugely responsible. It has been retimed as a weekend read because it is still useful information to know. This story first ran on Kotaku Australia on July 14, 2021.
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